Dreamfoxmedia Helpspot Live Lookup
Load WordPress user details into HelpSpot helpdesk via live lookup
HelpSpot Live Lookup for WordPress is a free plugin that exposes your WordPress users to HelpSpot's live lookup feature.
When an agent opens a ticket, the matching WordPress profile is fetched on the fly and shown right inside the helpdesk — no tab switching, no manual copy-paste.
What problem does it solve?
Support teams using HelpSpot alongside a WordPress site usually need customer context — registration date, roles, email — but it lives in a different system. This plugin makes WordPress the source of truth and lets HelpSpot read it live.
Key features
- Free and open-source — published on WordPress.org
- Connects WordPress users to HelpSpot live lookup
- Surfaces customer details directly inside HelpSpot tickets
- Works with any WordPress site as the data source
- Quick to install and configure
- Maintained by Dreamfox Media
How it works
Install the plugin on your WordPress site, point HelpSpot's live lookup at the endpoint it exposes, and customer data appears inside every relevant ticket automatically.
Use cases
Use this plugin when you want to:
- Show WordPress profile data inside HelpSpot tickets
- Identify paying customers from their email at a glance
- Speed up first-response time by removing tab switching
- Give support agents the user role and registration date instantly
Free vs Premium
- Full functionality, free forever
Video walkthrough
Knowledge base
Documentation, tutorials and developer references — everything you need to get the most out of this plugin.
Official listing, reviews and changelog on WordPress.org.
Learn more about the HelpSpot helpdesk and its live lookup feature.
Get help from our team with installation and configuration.
Frequently asked questions
Does this work with HelpSpot Cloud and self-hosted?+
Yes. As long as your HelpSpot installation can reach your WordPress site over HTTPS, live lookup works.
What user data is exposed?+
Email, display name, registration date, role and any custom fields you choose to expose. Nothing is shared without HelpSpot requesting it.
Is it secure?+
Lookups are scoped to authenticated HelpSpot requests and you can restrict the endpoint via standard WordPress permissions.
Is it free?+
Yes — it's GPL on WordPress.org with no premium tier.
Built and supported by Dreamfox Media
- Author
- Dreamfox Media
- Last updated
- 2025
- Guarantee
- Free plugin — no purchase required.
Download or buy Dreamfoxmedia Helpspot Live Lookup
Free forever on WordPress.org. Install in seconds and ship with confidence.
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